TOTAL QUALITY MANAGEMENT (TQM) TRAINING

Introduction

GSE’s Total Quality Management (TQM) Training is structured to equip participants with the knowledge and tools required to implement quality-focused practices across all levels of an organization. This training emphasizes continuous improvement, customer satisfaction, process excellence, and strategic quality planning. TQM enables organizations to foster a culture of excellence and achieve operational competitiveness.

What Will You Learn?

Participants will:

Understand the principles and pillars of Total Quality Management
Identify process inefficiencies and eliminate quality gaps
Apply continuous improvement tools like PDCA, Kaizen, and Six Sigma
Foster a customer-focused culture within the organization
Analyze and control quality metrics and KPIs
Lead or support quality improvement initiatives across departments

Course Content

Overview of Total Quality Management Philosophy
The Eight Principles of TQM
PDCA (Plan-Do-Check-Act) Cycle and Kaizen
Customer Focus and Satisfaction Measurement
Process Management and Mapping
Root Cause Analysis and Problem Solving Tools
Quality Performance Indicators and Dashboards
Role of Leadership in TQM Implementation
Quality Audits and Continuous Improvement Systems
Integration with ISO 9001 and Lean Principles

Who Should Attend?

This course is suitable for:

Quality managers and coordinators
Process improvement professionals
Department heads and supervisors
Internal auditors and compliance officers
Anyone involved in customer service or operations excellence

Course Information

Duration: 2 to 3 days (customizable)

Format: Interactive lectures, workshops, and case studies

Certification: GSE Total Quality Management Certificate

Materials: Course workbook, quality tools templates, and case scenarios

Prerequisites

Basic understanding of organizational processes and structure

Familiarity with quality concepts is helpful but not mandatory

Why Choose GSE

Practical focus on real-world quality challenges

Customizable training aligned with ISO and Lean systems

Delivered by quality experts with industry experience

Engaging content using case-based learning and team activities

Certification respected by companies across industries

Contact Us for Enrollment

Syed Wahab Ali Zaidi – Marketing Manager

+92 315 4005676

info@globalconsulting-int.com

Drive excellence across your organization with GSE’s Total Quality Management Training.